| Seller | Matau Marine Service Co., Ltd. |
|---|---|
| Responsible Manager | Yoshito Taniguchi, Representative Director |
| Head Office Address | 2-5 Otohime-cho, Nichinan-shi, Miyazaki, Japan |
| Telephone Number | 0987-55-1666 |
| Fax Number | 0987-33-0034 |
| Email Address | matau.sankotsu@icloud,com |
| URL | https://matau-marine-msc.storeinfo.jp/ |
| Additional Fees (Not Included in the Service Price) | ・Shipping and packaging costs when sending remains (ashes) to our company. ・Actual travel expenses and transportation fees for on-site collection outside Nichinan City, Miyazaki City, Miyakonojo City, Mimata Town, and Kushima City. ・Any additional services requested by the customer that are not included in the standard ocean scattering plan. |
| Order Method | Orders can be placed by email, phone, fax, or by visiting our office. ※Please note that cancellations cannot be accepted after the bone-powdering process has begun. |
| Payment Information | Bank Name: Kagoshima Bank Branch Name: Nichinan Branch Branch Code：９４０ Account Type：Ordinary Account Account Number：３０２９８０８ Account Holder：Matau Marine Service Co., Ltd. |
| Payment Deadline | Full payment is required to confirm the contract. Once payment is confirmed, the vessel schedule will be finalized. Please make the payment within 7 days of signing the contract. Payment must be completed before the remains (ashes) are handed over. |
| Delivery Timing | In principle, the service will be conducted on the date stated in the contract. However, the schedule may be subject to change due to unforeseen circumstances. |
| Cancellation Policy | ※Before Bone-Powdering Work Begins Cancellations are accepted before the process starts. Before Shipment by Customer ・Bank transfer fee will be charged for refunds. After Shipment but Before Package is Opened by Our Company ・Return shipping costs and bank transfer fee for refunds will be charged. ・A 10% handling fee (of total contract amount) will be charged. After Shipment and Package Opened by Our Company ・Return shipping costs and bank transfer fee for refunds will be charged. ・A 20% handling fee (of total contract amount) will be charged. Before Bone-Powdering Work, Depending on the Timing Before the Scheduled Ceremony Date: 1 week before: 30% 3 days before: 50% 2 days before: 60% 1 day before: 70% Same day: 100%。 ※If any associated services (bone-powdering, urn disposal, etc.) have already been completed, the full amount of the relevant service fee will be charged. |
